Refunds & Cancellation Policy

Every subscription (Teacher Partner license, student seat) can be cancelled at any time — from your account, or by emailing office@ulpanor.com. Cancelling stops the next automatic charge. Access continues until the end of the period you already paid for, and nothing is charged after that.

You may cancel a new license, seat or materials purchase within 14 days of the payment for a full refund, provided the materials have not been substantially used (as a guide: fewer than two units opened). Where use has begun, we refund the unused part of the period, less a cancellation fee of 5% of the transaction or 100 ILS, whichever is lower, as permitted by law.

If a subscription renews and you did not intend it to, tell us within 14 days of the renewal charge and we will refund it in full and cancel further renewals.

Refunds go back to the card that was charged, through our payment processor. Same-day refunds usually appear within a few business days; older charges may take up to 14 business days depending on the card issuer.

A refund of a student’s payment also reverses the partner share attributed to that payment.

Email office@ulpanor.com from the address on your account with the words “cancel” or “refund” and, if you have it, the receipt number. We confirm every request in writing.